MEPSC is committed to a transparent, responsive and friendly grievance redressal mechanism that ensures all stakeholders—candidates, training partners, assessment agencies and partners—are heard, respected, and supported. Grievances can be raised through clearly defined and easily accessible channels and each concern is acknowledged promptly, assessed objectively and resolved within stipulated timelines. The process emphasizes empathy, confidentiality, and fairness, with regular communication to keep the complainant informed of progress and outcomes. MEPSC ensures that unresolved or sensitive matters are escalated appropriately, reinforcing trust, accountability and continuous improvement in service delivery.

Grievance Redressal

Training of Trainers / Master Trainers / Assessors

fyousuf@mepsc.in
sabina@mepsc.in

Email ID : asaxena@mepsc.in

Assessment & Certification

ssehrawat@mepsc.in

Email ID : lchadha@mepsc.in

Finance & Payments

skumar@mepsc.in

Email ID : ipal@mepsc.in

Partner / Training Provider Issues

grievance@mepsc.in

Email ID : ssaha@mepsc.in
asaxena@mepsc.in

Standards / Content related

ppandey@mepsc.in
ssharma@mepsc.in

Email ID : pmishra@mepsc.in
hchawla@mepsc.in

<<MEPSC’s Policy on Monitoring & Evaluation of Third Parties>> – Attachment in the current state needs to be revisited.

Though MEPSC Team is available 24*7 to support but in case of non-responsive over calls due to other engagements/meetings, you are requested to drop a message and we will get back immediately.

Communication is a key to smooth coordination no matter what mode you choose, We are Just a Call Away to support you!