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Office Management

MEPSC > Occupational Standards > Office Management

Brief Description of Job Role

A Multifunctional Office Executive performs administrative and office support activities. It involves the upkeep and maintenance of office premises, purchases and vendor management for office supplies, stationery and upkeep, ensuring the comfort of staff and visitors by receiving and forwarding calls, coordination of incoming and outgoing mail and organizing meetings and making travel arrangements for staff.

Educational Qualification

Completed 3rd year diploma after 10th with No experience; OR 10th Grade pass with 2 years of NTC plus 1 year of NAC/ CITS with No experience; OR 10th Grade pass with 2 years of NTC plus 1 year of NAC plus 1 year of CITS with No experience; OR 10th Grade pass with 1 year of NTC plus CITS with 1 year of relevant experience; OR Previous relevant qualification of NSQF level 3.5 and with minimum education as 8th grade pass with 3 years of relevant experience; OR Previous relevant qualification of NSQF level 4 and with minimum education as 8th grade pass with 1.5 years of relevant experience

Version

3.0

NSQF Level

4.5

Occupation

Office Support

Duration

570 Hrs

Next Review Date

28/2/2026

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Brief Description of Job Role

The Executive – Secretarial Services serves as a pivotal support to managers and company directors, employing advanced AI technologies to efficiently manage clerical and administrative duties. Proficient in dictation and transcription, they leverage AI tools to streamline workflows, prioritize tasks effectively, and foster seamless communication within the office. Tasked with handling records, letters, and routine tasks, they play a vital role in ensuring organizational efficiency and productivity.

Educational Qualification

12th Grade pass with 2 years of relevant experience OR 10th Grade pass with 4 years of relevant experience OR Pursuing 2nd year of 2-year diploma after 12th OR Previous relevant Qualification of NSQF Level 3.5 with 1.5 year relevant experience OR Previous relevant Qualification of NSQF Level 3 with 3 year relevant experience

Version

6.0

NSQF Level

4

Occupation

Office Support

Duration

420 Hrs

Next Review Date

30/04/2027

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Brief Description of Job Role

The Field Survey Enumerator collects or verifies data or documents from the respondents such as households / enterprises / establishments. This individual is responsible for conducting the socio-economic surveys with the help of hand-held devices / laptops and blueprint consisting of survey concepts, definitions, procedures, instructions etc. as per guidelines received from multiple clients. They work on a regular, contractual or commission basis.

Educational Qualification

10th Grade Pass with 2 years relevant experience OR 11th Grade Pass with 1 year of relevant experience OR 11th Grade Pass and pursuing continuous schooling OR 10th-grade pass and pursuing continuous schooling (for a 2- year program) OR 12th-grade pass OR Pursuing 2nd year of 3-year regular Diploma (after 10th)

Version

4.0

NSQF Level

4

Occupation

Office Support

Duration

390 Hrs

Next Review Date

17/11/2025

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Brief Description of Job Role

The Office Operations Executive is a generalist who checks and prepares documents, writes simple correspondence, maintains records as well as co-ordinates with various internal and external agencies and follows up for work completion in line with professional practices of the workplace.

Educational Qualification

12th Grade pass OR 11th grade pass and pursuing continuous schooling OR 10th grade pass and pursuing continuous schooling (for 2 year program) OR Pursuing 2nd year of 3-year regular Diploma (after 10th) OR 11th grade pass with 1 year of relevant experience OR 10 th grade pass with 2 years of relevant experience

Version

4.0

NSQF Level

4

Occupation

Office Support

Duration

390 Hrs

Next Review Date

29/09/2025

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Brief Description of Job Role

The HR Executive – Payroll and Employee Data Management maintains employee data for the Human Resource (HR) department and compiles all necessary payroll data, enters it into the organisation’s data system, calculates each employee’s respective pay, computing statutory and tax related entitlements and deductions and co-ordinates with the accounts department for disbursements and fund transfers.

Educational Qualification

Completed 1st year of 3-year/ 4-years UG OR Pursuing 1st year of 3-year/ 4-years UG and continuing education OR Pursuing 2nd year of 2- year diploma after 12 and continuing education OR 10th Grade pass with 3 years of relevant experience

Version

3.0

NSQF Level

4.5

Occupation

Human Resource Management

Duration

480 Hrs

Next Review Date

28/02/2026

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Brief Description of Job Role

The Recruitment Executive is responsible for sourcing, screening and connecting suitable candidates to employers and vice versa. Upon sourcing a potential match, the executive is also responsible for coordinating and processing applications as per needs of the employer organizations and subsequent coordination between the two parties.

Educational Qualification

Completed 1st year of 3-year/ 4-years UG OR Pursuing 1st year of 3-year/ 4-years UG and continuing education OR Pursuing 2nd year of 2- year diploma after 12 and continuing education OR 10th Grade pass with 3 years of relevant experience.

Version

3.0

NSQF Level

4.5

Occupation

Human Resource Management

Duration

480 Hrs

Next Review Date

28/02/2026

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Brief Description of Job Role

The Hindi Typist is responsible for formatting and typing various types of documents in Hindi with speed and accuracy. The individual types of letters, reports, forms, correspondence, policies, tabular statements, or other documents from rough drafts, handwritten copies, dictated notes, or voice recordings using word processing software or typewriter. The individual also checks documents for errors in spelling, grammar, punctuation and format, and corrects identified errors.

Educational Qualification

Hindi as one subject 12th Grade Pass OR Hindi as one subject Previous relevant Qualification of NSQF Level 3.0 with 3 years of relevant experience

Version

3.0

NSQF Level

4

Occupation

Office Support

Duration

Min: 390 Max: 450

Next Review Date

17/11/2025

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Brief Description of Job Role

The Receptionist qualification will equip the individual with advanced skills in AI-powered tools and modern technologies essential for dynamic office environments. It will provide comprehensive training in digital communication, visitor management, and administrative tasks, enabling the individual to efficiently manage responsibilities while leveraging the latest technological advancements. The qualification will ensure the individual is adept at using AI and digital tools to enhance productivity, streamline operations, and deliver superior service.

Educational Qualification

10th grade pass with no experience; OR Previous relevant qualification of NSQF Level 2.5 with 1.5 years of relevant experience

Version

5.0

NSQF Level

3

Occupation

Office Support

Duration

420 Hrs

Next Review Date

22/10/2027

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Brief Description of Job Role

The Office Assistant, equipped with AI-enhanced productivity tools, assists colleagues with clerical and administrative tasks, optimizing workflows and enhancing office efficiency.

Educational Qualification

Grade 10 pass OR Previous relevant Qualification of NSQF Level 2.5 with 1.5 year relevant experience

Version

5.0

NSQF Level

3

Occupation

Office Support

Duration

330 Hrs

Next Review Date

30/04/2027

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Brief Description of Job Role

The Office Executive is a generalist who checks and prepares documents, writes simple correspondence, maintains records as well as co-ordinates with various internal and external agencies and follows up for work completion in line with professional practices of the workplace.

Educational Qualification

"12th Grade pass OR 11th grade pass and pursuing continuous schooling OR 10th grade pass and pursuing continuous schooling (for 2 year program) OR Pursuing 2nd year of 3 year regular diploma (after 10th) OR 11th grade pass with 1 year relevant experience OR 10th grade pass with 2 year relevant experience "

Version

2.0

NSQF Level

4

Occupation

Office Support

Duration

390 Hrs

Next Review Date

01/05/2026

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Brief Description of Job Role

Start-up Support Executive are those professionals who are readily deployable in the supporting services. The Individual play an important role in providing information and assistance to company and partnership queries. The job role offers assistance to registration of company and partnership registration.

Educational Qualification

10th grade pass with 1 year NTC plus CITS with 1 year of relevant experience OR Pursuing 3rd year of 3- year diploma after 10th and continuing education with no experience OR Completed 3-year diploma after 10th. with no experience OR Previous relevant Qualification of NSQF Level 4 with 1.5 year of experience.

Version

2.0

NSQF Level

4.5

Occupation

Legal and Compliance

Duration

450 Hrs

Next Review Date

01/05/26

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Brief Description of Job Role

A CSR and Sustainability Manager performs developmental activities aimed at increasing diversity and inclusivity. The work involves developing CSR and Sustainability programs for the company, increasing internal engagement and ensuring a positive impact on all stakeholders.

Educational Qualification

Graduation or 3-year Diploma (after class 12th) in CSR field OR Graduation or 3-year Diploma (after 12th class) with 1 year of relevant experience in CSR field OR Previous relevant Qualification of NSQF Level 4.5 with 1.5 years of relevant experience in CSR field OR Previous relevant Qualification of NSQF Level 4 with 3 years of relevant experience in CSR field

Version

2.0

NSQF Level

5

Occupation

Social Welfare

Duration

600 Hrs

Next Review Date

28/07/2025

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Brief Description of Job Role

A CSR and Sustainability Head performs developmental activities aimed at increasing diversity and inclusivity. The work involves developing CSR and Sustainability programs for the company, increasing internal engagement and ensuring a positive impact on all stakeholders.

Educational Qualification

Post-Graduation in social work or any other relevant field with no experience OR Post-Graduation in any other field with 1 year of experience in CSR field OR Graduation or 3-year diploma after 12th in CSR field or any other relevant field with 1 year of experience in CSR field OR Graduate or 3-year diploma in any other field with 3 years of experience in CSR field OR NSQF Level 5 certified with 3 years’ experience in CSR field OR NSQF Level 5.5 certified with 1.5 years’ experience in CSR field

Version

2.0

NSQF Level

6

Occupation

Social Welfare

Duration

630 Hrs

Next Review Date

28/07/2025

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Brief Description of Job Role

The Project Management Associate will assist the project manager in project activities such as planning, leading the team members and implementing the best practices of project management.

Educational Qualification

12th grade pass with 1 year of relevant experience OR Completed 2nd year of 3-year diploma (after 10th) with no experience required OR Previous relevant Qualification of NSQF Level 3.5 with 1.5 years of relevant experience OR Previous relevant Qualification of NSQF Level 3 with 3 years of relevant experience.

Version

2.0

NSQF Level

4

Occupation

Operations

Duration

450 Hrs

Next Review Date

28/02/2026

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Brief Description of Job Role

Business Support Practitioners are professionals entitled to provide tax planning, management, statutory filing and financial services. Providing financial services and filing of statutory compliances fall under some of the major responsibilities of a Business Support Practitioner.

Educational Qualification

12th Grade Pass with 3 years of relevant experience OR Previous relevant Qualification of NSQF Level 4.5 with 1.5 years of relevant experience.

Version

1.0

NSQF Level

5

Occupation

Legal and Compliance

Duration

Min: 660 Max: 870

Next Review Date

02/05/2026

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Brief Description of Job Role

The Client Engagement Associate uses 21st-century life and employability skills to provide services and/or products to the company’s customers. They are responsible for optimizing the last-mile delivery of the company’s products and/or services and enhancing the happiness quotient of its customers. They must ensure that all quality and safety parameters of their job role are adhered to. They must strive to create a positive work environment by working with teams, being adaptable and imbibing a growth mindset.

Educational Qualification

10th grade pass with no experience; OR Previous relevant Qualification of NSQF Level 2.5 with relevant experience as per NSQF level descriptor.

Version

1.0

NSQF Level

3

Occupation

Customer Service

Duration

330 hrs

Next Review Date

27/08/2027

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Brief Description of Job Role

Documentation Executives (Import – Export) are those professionals who provide information and assistance to those individuals who wish to start their own goods exportation. Assistance involves helping with planning for the beginning of the exporting and importing process, setting up and forwarding the legal proceedings, acquiring approval assistance for export and import proceedings including transportation assistance, consultation regarding trade agreements between different countries, providing advice regarding the exportation and importing of goods to beneficial countries and such other matters.

Educational Qualification

UG Certificate or Equivalent OR 12th Grade pass with 1.5 years of relevant experience

Version

1.0

NSQF Level

4.5

Occupation

Legal and Compliance

Duration

540 hrs

Next Review Date

27/08/2027

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Brief Description of Job Role

The Digital Sales and Marketing Executive course prepares individuals to take on key roles in developing and managing digital marketing initiatives. It covers essential topics such as SEO, SEM, content marketing, social media marketing, and data analytics, along with foundational knowledge in management, commerce, and business communication, enabling them to lead and optimize digital marketing efforts.

Educational Qualification

12th grade pass (any stream)

Version

1.0

NSQF Level

4.5

Occupation

Marketing

Duration

1200 hrs

Next Review Date

25 July 2027

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Brief Description of Job Role

The Advance Course in Digital Sales and Marketing equips learners with comprehensive skills in digital marketing strategies, including SEO, SEM, email marketing, social media marketing, and the application of generative AI. This course also covers e-commerce marketing, branding, and analytics, preparing individuals to effectively plan and execute digital marketing campaigns and drive online sales.

Educational Qualification

12th grade pass (any stream) with 3 years of relevant experience; OR 3 Year Diploma after 10th in relevant field; OR Previous NSQF Level of 4.5 in Digital Sales and Marketing Executive.

Version

1.0

NSQF Level

5

Occupation

Marketing

Duration

1200 hrs

Next Review Date

25/07/2027

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Brief Description of Job Role

The Business Analytics Executive qualification equips learners with essential skills in data analysis, statistical techniques, and business analysis tools such as Power BI, enabling them to support data-driven decision-making in organizations. This qualification focuses on practical applications of analytics in various business domains, preparing individuals for entry-level roles in business analytics.

Educational Qualification

12th grade pass

Version

1.0

NSQF Level

4.5

Occupation

Operations

Duration

1200 Hrs

Next Review Date

17/12/2027

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Brief Description of Job Role

The Deputy Human Resources Manager is designed to deepen students' expertise in strategic HR practices and prepare them for high-level operational roles. It focuses on advanced topics such as HR analytics, labour relations, and strategic manpower planning, equipping students with the skills to manage complex HR challenges. Students engage exclusively in industrial training and a comprehensive project report, applying their acquired knowledge in real-world settings to gain practical experience and insights into the HR industry.

Educational Qualification

Previous Human Resource Operations Executive qualification of NSQF Level 4.5

Version

1.0

NSQF Level

5

Occupation

Human Resource Management

Duration

1200 Hrs

Next Review Date

17/12/2027

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Brief Description of Job Role

The Human Resource Operations Executive is responsible for managing and overseeing various HR functions including recruitment, selection, employee onboarding, training and development, performance appraisal, and employee relations. This role requires a blend of strategic planning, effective communication, and organizational skills to ensure smooth HR operations and contribute to the overall success of the organization.

Educational Qualification

12th grade pass

Version

1.0

NSQF Level

4.5

Occupation

Human Resource Management

Duration

1200 Hrs

Next Review Date

17/12/2027

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Brief Description of Job Role

Lead Business Analyst qualification equips learners with in-depth skills in data analysis, big data technologies, machine learning, and business intelligence tools such as Python, R, SQL, Tableau, and Hadoop. This qualification is designed to prepare individuals for advanced roles in business analytics, enabling them to lead data-driven decision-making processes and optimize business strategies through sophisticated analytical techniques. It is ideal for those seeking to enhance their expertise in the rapidly evolving field of business analytics.

Educational Qualification

Previous Business Analytics Executive qualification of NSQF Level 4.5

Version

1.0

NSQF Level

5

Occupation

Operations

Duration

1200 Hrs

Next Review Date

17/12/2027

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Brief Description of Job Role

Environmental Sustainability Governance (ESG) Specialist helps the professional oversee the development and implementation of strategies to integrate sustainability principles into the organization's operations and decision-making processes. Responsibilities include establishing ESG goals, tracking performance metrics, engaging with stakeholders, ensuring regulatory compliance, and fostering a culture of corporate responsibility. They also collaborate with senior management to align ESG initiatives with overall business objectives.

Educational Qualification

Graduate with 9 years of relevant experience; OR Completed PG with 7 years of relevant experience; OR Previous relevant Qualification of NSQF Level 6 with 3 years of relevant experience

Version

1.0

NSQF Level

7

Occupation

Social Welfare

Duration

390

Next Review Date

18/02/2028

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Brief Description of Job Role

Design Thinking Executive is a professional practicing design thinking can apply a human-centred approach effectively at workplace for problem solving, generating new ideas, implementing projects innovatively with a high level of empathy for all involved in the process including users and non-users. The individual would be more hands-on in their approach towards presenting & implementing ideas, working with prototypes from initial stages itself and use both analytical and intuitive capabilities for achieving desired outcomes.

Educational Qualification

Completed UG with 2 years of relevant experience in product/ service designing, learning designing, or user experience designing in IT, R&D, Consumer product manufacturing sectors and consultancy OR Previous relevant qualification of NSQF Level 4.5 with 1.5 years of relevant experience in product/ service designing, learning designing, or user experience designing in IT, R&D, Consumer product manufacturing sectors

Version

1.0

NSQF Level

5

Occupation

Business strategy, planning & management

Duration

540

Next Review Date

18/02/2028

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Brief Description of Job Role

Senior Internal Auditor assesses management systems, internal controls, and processes to ensure they align with organizational goals and compliance standards. Once areas for improvement are identified, this person recommends solutions and contributes to enhancing overall organizational performance. The individual also assesses risk management practices, financial controls, and governance structures, providing valuable insights to support informed decision-making of management.

Educational Qualification

Graduate (Commerce) with 5 years of relevant experience; OR Completed 3-Year UG Degree (for non-commerce) with 7 years of relevant experience; OR Previous relevant qualification of NSQF Level 5 with 2 Years of auditing experience

Version

1.0

NSQF Level

6

Occupation

Legal and Compliance

Duration

660

Next Review Date

18/02/2028

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