Grievance Redressal

Grievance Redressal

MEPSC is committed to a transparent, responsive and friendly grievance redressal mechanism that ensures all stakeholders—candidates, training partners, assessment agencies and partners—are heard, respected, and supported. Grievances can be raised through clearly defined and easily accessible channels and each concern is acknowledged promptly, assessed objectively and resolved within stipulated timelines. The process emphasizes empathy, confidentiality, and fairness, with regular communication to keep the complainant informed of progress and outcomes. MEPSC ensures that unresolved or sensitive matters are escalated appropriately, reinforcing trust, accountability and continuous improvement in service delivery.

 

Escalation Matrix

All grievances must be registered through Email. The registered email id is grievance@mepsc.in. The registered number to contact MEPSC is :

011-41003504 / 05

However, all concerned grievances to be marked to Level 1 and escalated further to Level 2, in case the grievance is not attended within 24 Business hours (Monday – Friday – 09:00 am to 05:00 pm).

Escalation Principles

• Escalation should follow hierarchical order, unless the issue is critical or time-sensitive.
• All escalations at MEPSC is documented with:
  • Issue description
  • Date of occurrence
  • Impact assessment
  • Corrective action taken / proposed
• Anonymous calls/ mails on issues may or may not be addressed at MEPSC.
• Resolution and closure are recorded and communicated to the originating level.